Consumer Debt Collection | Kenya
We specialize in high volume consumer credit collection within a number of different market sectors.
We operate on behalf of many of the largest Financial Institutions and Corporations in the Kenya.
Our internal collections systems are all written and developed in-house and have flexibility second to none. Our telephone collections staff work accounts specifically designated to them and retain account ownership; they are intensively trained on the area of industry sector specific to them. This approach leads to a higher rate of collections on behalf of our clients.
Exact lettering and payment arrangements are flexible according to the client’s needs and our ability to take fully authorized credit/debit card payments can enhance levels of receipt where the client does not have this facility.
We are extremely active in the following market sectors:
Financial Services – We act on behalf of a large number of financial service providers including High Street Banks, Credit Card Providers, Online Lenders and Specialist Loan Providers. We adhere to the principles of Treating Customers Fairly (TCF) and abide by the laws and regulations our clients are governed by.
We have a dedicated Financial Services Team who specialize in this debt type. The duration of calls tend to be slightly longer than standard with more negotiation required to establish the individual account holder’s situation.
Personal Communications – The tendency is for high volume, low balance accounts. We have a separate team for this debt type. Calls are generally shorter but can generate queries regarding contract termination fees. Our staff understand the nature of this sector and as such we do not need to constantly refer back to our clients for advice.
Our collections platform enables us to process more accounts per head than the industry standard and as a result our performance is sensational.
Utilities – A unique debt type with some very specific characteristics and regulatory constraints. We have a wealth of experience in acting on behalf of Water Companies, Electricity, telephone and Internet service Providers. Volumes of accounts can be extremely volatile with various billing cycles in place but our flexible approach to resourcing our contact Centre ensures all accounts receive the most appropriate level of focus.
Pre Charge Off/Early Arrears – A dedicated team of contact agents operate in this sector. The focus is more on reducing roll rates and ultimately curing accounts than specific debt collection. In the majority of cases, these account holders remain true customers of our clients and our aim is to negotiate a beneficial outcome for all parties.